Principles of effectiveness for the EIB Complaints Mechanism Office – briefing for the directors of the European Investment Bank
January 24, 2017
Toolkit on the Project Complaint Mechanism of the European Bank for Reconstruction and Development
December 22, 2014
The Project Compliance Mechanism (PCM) is the EBRD’s accountability mechanism for the assessment and follow-up of complaints about project financed by the bank. The PCM is a grievance mechanism for civil society, local groups and individuals that may be directly and adversely affected by a bank project. It’s purpose is to help identify when the EBRD or its client has not fulfilled the obligations defined in the bank’s policies and to facilitate a problem-solving process with the EBRD’s client.
